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The Pros and Cons of Calling Out Names with Drink Orders
"Can I get a name for that order?" is a phrase that is on constant repeat for most baristas. For others, the action of handing a customer an order number ticket is so routine they could do it in their sleep. While the ramifications of a café’s chosen process for drink identification tend to fly under the radar, the barista community has passionate opinions on the proper way to match drink to customer, revealing the topic to be much more contentious than it would seem at first glance - and one that can cause even deeper consequences by unintentionally causing harm to customers.